1. Purpose and Provider

UMRA & HAJJ PILOT is a group coordination and supplementary safety application for Umrah and Hajj travel provided by GENIOX DIGITAL OÜ, registration number 17528449. It helps agencies, Leaders, Guides, Visitors and linked Family users coordinate groups, share authorized locations and communicate safety alerts. It does not replace official authorities, emergency or medical services.

2. Accounts and Authorized Use

Users must provide accurate account information and use the service lawfully. Accounts may be registered or verified using a telephone number and a one-time code. Keep verification codes private. Do not access another person's account, manipulate location data, submit false emergency reports or interfere with the service.

3. Group Administration and Roles

Authorized agency Admins create and manage groups, assign users and set role permissions. The app uses the roles Admin, Leader, Guide, Visitor and Family. A Leader or Guide can access only the groups to which they are assigned. A linked Family account is read-only and must not see unrelated visitors. Each agency's access is separated from other agencies.

4. Permission-Based Location Sharing

Live location, background position updates and last known locations depend on device permissions, GPS, network connectivity and the user's settings. Location is visible only under the authorization and role controls of the service. Users and agencies must secure any appropriate permissions and must not use the app to monitor people unlawfully or secretly.

5. Passport and Visa Documents

Only the relevant agency Admin is authorized to access uploaded passport and visa files through the service. Leaders, Guides and linked Family users are not permitted to access these files. Agencies must ensure travel documents are collected and used lawfully and only when necessary.

6. SOS and Service Limitations

SOS and notification features help alert authorized personnel and selected contacts. Delivery, timing, positional accuracy and receipt are not guaranteed because they depend on the device, connectivity, permissions, platform services and other external factors. For urgent danger, contact local emergency services directly.

7. Agency Duties and Group Deletion

Agencies are responsible for appropriate group management, role assignment, accuracy of uploaded data and any necessary traveler permissions. When an agency Admin deletes a group, data attributable only to that group is automatically deleted, including its visitor records, location history, SOS events and passport/visa files, except records that must legally be retained. Information shared with other active groups must be handled appropriately.

8. Service Availability and Changes

We aim to provide a reliable service, but maintenance, mobile networks, GPS conditions, offline operation or third-party services may affect availability. Features may evolve. Where required, material changes will be communicated to users or agency customers.

9. Privacy and Security

Personal information is processed under our Privacy Policy. Users should protect their devices and promptly report suspected unauthorized access. Access privileges are role-based and limited to legitimate service use.

10. Responsibility and Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded. Subject to mandatory law, we do not guarantee uninterrupted access, exact GPS accuracy or immediate SOS delivery. Users and agencies remain responsible for appropriate real-world travel and safety arrangements.

11. Changes, Ending Use and Contact

These Terms may be updated when the product or applicable rules change. Continued use does not remove any mandatory rights or notification obligations that apply by law. For questions or support, contact support@umrahajjpilot.com. GENIOX DIGITAL OÜ · Registration no. 17528449.